While social media continues to be a crucial component of a successful digital strategy, very few healthcare organizations are able to implement an enterprise solution to optimize social channels and effectively address all the company’s social media requirements. Building and maintaining customer and patient relationships are one of the pillars of success for healthcare and life sciences institutions. Meaningful social media engagements are essential for servicing customers and patients , growing business and staying competitive. A new, innovative social media management platform designed specifically for the healthcare industry, Social Smart enables organizations to expand their reach and engage in real-time, two-way client interactions through social media while staying compliant and adhering to the firm’s brand guidelines. Beyond compliance, Social Smart helps firms turn social media into business intelligence. This powerful flexible cloud-based software can be effectively used “out of the box” or easily customized to meet an institution’s unique corporate needs. Social Smart helps organizations to exponentially expand their reach and provides a robust platform for distributing approved customer and patient thought leadership marketing.
- Supports Customer and Patient Retention & Prospecting
- Insights into Competitive Positioning
- Improves the Overall Customer Experience
- Facilitates Targeted Public Relations & Communications
- Provides Additional Channel for Customer Service
- Highly Customizable Solution with Flexible Deployment Options